Summary of initiatives

Here is a summary of the key things we've committed to progressing over the duration of the extension period:  

  • Increasing the level of engagement with community members and organisations to help gather local insight on service planning decisions.  
  • Improved performance reporting to better reflect passenger experience, including monitoring capacity and deck space utilisation.  
  • Increasing the number of regions from three to six, each with a dedicated area manager and deputy, to strengthen local decision making and accessibility of CalMac management  
  • Implementing improvements to eBooking, and reviewing protocols for passenger support and trialling deck space capacity utilisation pilots  
  • Monitoring and publication of customer satisfaction data  
  • Developing formal partnerships with other transport partners to improve connectivity