Accessibility Statement

Introduction

CalMac Ferries Limited is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

This accessibility statement applies to corporate.calmac.co.uk.

This website is run by the Caledonian MacBrayne. It is designed to be used by as many people as possible. For example, that means you should be able to:

  • Change colours, contrast levels, and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate all of the website using just a keyboard
  • Navigate all of the website using speech recognition software
  • Listen to all of the website using a screen reader (using the most recent versions of JAWS, NVDA, and VoiceOver)
  • Access the website using a mobile device.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Compliance status

CalMac Ferries Limited is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 that uses the Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities.

It defines three levels of conformance: Level A, Level AA, and Level AAA. CalMac Ferries Limited Consumer Website is partially conformant with WCAG 2.2 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

How accessible is this website

Despite our best efforts to ensure accessibility of CalMac Ferries Limited Corporate Website, there may be some limitations. Below is a description of known limitations and potential solutions. Please contact us if you observe an issue not listed below.

Non-compliance with the accessibility regulations - high priority issues:
  • Elements inaccessible by keyboard: some elements cannot be accessed using only the keyboard. We are working to ensure all functionality can be achieved using the keyboard
  • Form errors: form errors are not conveyed to assistive technology. We are improving error messaging
  • Videos with inaccurate text alternative: embedded videos that have captions that do not accurately transcribe the spoken dialogue. We are ensuring accurate transcriptions
  • Videos with missing text alternative: embedded videos that have on-screen text content that is not provided in an accessible format. We are ensuring all text content in videos are available in an accessible format
  • Non-descriptive links: instances where the link text and/or accessible label does not provide an adequate description of the purpose of the link. We are ensuring all link text and/or accessible labels clearly describe the purpose of the link
  • Accessible label of links does not match visual text label: we are ensuring all accessible labels match the visual text label
  • Empty buttons: instances where buttons do not contain content. We are ensuring all buttons contain a descriptive label
  • Non-descriptive buttons: instances where the button text and/or accessible label does not provide an adequate description of the purpose of the button. We are ensuring all link button and/or accessible labels clearly describe the purpose of the link
  • State of drop-down menu component not conveyed to assistive technology: we are updating so the current state of the component can be identified by assistive technology
  • Tab panels in tab component not activated by keyboard: we are ensuring tab panels can be navigated by keyboard
  • Illogical focus order: the focus order of some elements is illogical. We are ensuring a logical focus order.
Non-compliance with the accessibility regulations - medium priority issues:
  • Low text contrast: some text does not have sufficient contrast with the background. We are adjusting colour to meet contrast requirements
  • Low graphics contrast: some graphical elements do not have sufficient contrast. We are improving the contrast of these elements.
PDFs and other documents

Some document formats such as PDF, MS Word and Excel may not be fully accessible. We plan to either fix these or replace them with accessible HTML pages.

Disproportionate burden

We are not claiming that any of our accessibility issues are disproportionate to fix.

Content that’s not within the scope of the accessibility regulations

PDFs and Office file formats.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. Where documents are updated and new PDF documents published, they will meet accessibility standards.

Feedback and contact information

We're always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page, or think we're not meeting the requirements of the accessibility regulations, contact:  

Transport Planning Team

CalMac Ferries Ltd, Ferry Terminal, Gourock, PA19 1QP

e-mail: transport.planning@calmac.co.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical specifications

Accessibility of CalMac Ferries Limited Corporate Website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

Assessment approach

CalMac Ferries Limited assessed the accessibility of CalMac Ferries Limited Corporate Website by the following approaches:

  • Self-evaluation which includes scans with an automated testing tools
  • External evaluation by RNIB Enterprises Ltd

Preparation of this accessibility statement

This statement was prepared on 20 November 2024. It was last reviewed on 20 November 2024.

This website was last tested on 14 October 2024. The test was carried out by RNIB (Royal National Institute of Blind People).