Get in touch

We value your feedback and always welcome your comments.

Tell us if you have received great service or would like to send us a suggestion through our suggestions and feedback form.

Caledonian MacBrayne is proud to carry in excess of 5 million passengers a year and sail to some of the most beautiful destinations in Scotland. We have a tradition of implementing ideas suggested by our customers and we recognise that every customer's experience is unique.

We would love to hear from if you enjoyed your journey with us or you wish to provide feedback on our service. Your feedback will contribute to the ongoing review and development of our services.

Complaints process

All formal complaints will be acknowledged within five working days of receipt and replied to within 21 working days of its acknowledgement. If it is not possible to respond fully to your complaint within 21 working days, you will be informed in writing at that point of the reasons for delay and the likely timescale for a resolution.

Disrupted Sailing?

If your sailing has been disrupted, find out what you are entitled to and how to claim in our passenger rights section.

Please note
If you've already submitted a Passenger Rights Claim and received an acknowledgement, there is no need to contact us regarding this claim. We are currently dealing with a back log and will respond to you as soon as we can. We would like to thank you for your patience.

Personal Data

Your Information and personal data supplied will only be held as long as is required to fulfil this activity and in accordance with our Privacy Policy. We will not use the data captured here for Marketing purposes.

We have recently entered into a strategic partnership with outdoor advertising specialist CP Media to offer regional businesses with affordable advertising across our ports and 33 ferries.

Upgraded poster sites and digital screens will feature the advertising of businesses who would like to reach the 5.6 million tourists and members of the local community who depend upon the service. We hope that the scheme will help to raise awareness of the region's diverse and unique range of businesses to both tourists and the local community who might otherwise be unaware of just how much is on offer in this area of Scotland.

Personal Data

Your Information and personal data supplied will only be held as long as is required to fulfil this activity and in accordance with our Privacy Policy. We will not use the data captured here for Marketing purposes.