CalMac launches route prioritisation consultation

CalMac is launching a public consultation on the proposed changes to its Route Prioritisation Framework for its major vessel network. The framework, which is used to help distribute services to the areas which need them the most, is used during periods of major vessel outages.

Following feedback from communities and stakeholders that a ‘fairer’ and ‘more transparent’ approach is needed, CalMac has carried out a review of the framework and is ready to consult on the proposed changes.

The proposals, developed in conjunction with representatives from Transport Scotland and the Ferries Community Board, would see several changes, including:

• More importance being placed on islands residents and commercial vehicles
• More priority given to routes with higher levels of disruption
• An aim to limit disruption to any one route for a period of approximately one week at a time
• Spread available vessels across one-two routes, rather than impact single communities

Pauline Blackshaw, Director of Strategy and Change at CalMac, said: "As part of our ongoing commitment to continuously improving our services, I’m pleased to be able to present the proposed changes to the Route Prioritisation Framework.

“Whilst we will still have to make difficult decisions about how best to distribute services during major vessel outages, these proposed changes to the Route Prioritisation Framework are designed to reflect the feedback we received from communities.”

Customers and stakeholders are encouraged to provide feedback on the proposed changes online.

The consultation will remain open until midnight on 24 September 2023.

More details on the consultation process are available on CalMac's website.