Our delivery plans sit alongside the annual plan and set out our commitment to excellence in service provision. They describe how we will meet the obligations of the CHFS3 contract and deliver on the ambitions of our corporate plan through day-to-day service delivery.
Each delivery plan is inspired by our long-term vision and strategic objectives. They focus on key areas such as service delivery, community engagement, continuous improvement, and environmental responsibility – ensuring that what we do is transparent, measurable, and aligned with the needs of the communities we serve.
Together with the Opens in new windowcorporate and Opens in new windowannual plans, these documents create a clear thread from strategy to delivery, showing how we turn commitments into action.
We will publish all delivery plans on this page in line with the timelines set out below. In line with our commitment to accessibility and transparency, we will also publish these plan in Gaelic and Easy Read version over the coming weeks.
Below is a list of the plans, links and their anticipated publication dates.
| Delivery plan | Due Date |
|---|---|
| Continuous improvement plan | 1 November 2025 |
| Published tariff scheme | 1 November 2025 |
| Smart and integrated ticketing plan | 31 December 2025 |
| Access and interchange plan | 31 March 2026 |
| Business continuity and disaster recovery plan | 31 March 2026 |
| Community benefits plan | 31 March 2026 |
| Community engagement strategy | 31 March 2026 |
| Customer service and accessibility plan | 31 March 2026 |
| Disruption management plan | 31 March 2026 |
| Environmental management plan | 31 March 2026 |
| Technology strategy | 31 March 2026 |
| Demand and capacity management plan | 1 October 2026 |