Summary of initiatives

Here is a summary of the key things we've committed to progressing over the duration of the extension period:  ​

• Increasing the level of engagement with community members and organisations to help gather local insight on service planning decisions.  ​
• Improved performance reporting to better reflect passenger experience, including monitoring capacity and deck space utilisation.  ​
• Increasing the number of regions from three to six, each with a dedicated area manager and deputy, to strengthen local decision making and accessibility of CalMac management  ​
• Implementing improvements to eBooking, and reviewing protocols for passenger support and trialling deck space capacity utilisation pilots  ​
• Monitoring and publication of customer satisfaction data  ​
• Developing formal partnerships with other transport partners to improve connectivity