Guide to information available

The Freedom of Information (Scotland) Act 2002 (the Act) requires Scottish public authorities to produce and maintain a publication scheme.

Authorities are under a legal obligation to:

• publish the classes of information that they make routinely available.

• tell the public how to access the information and what it might cost.

CalMac Ferries Ltd has adopted the Model Publication Scheme produced by the Scottish Information Commissioner.  

You can see this scheme on our website at https://www.calmac.co.uk/corporate/freedom-information or by contacting us at the address below.

The purpose of this Guide to Information is to:

• allow you to see what information is available (and what is not available) in relation to each class.

• state what charges may be applied.

• explain how you can find the information easily.

• provide contact details for enquiries and to get help with accessing the information.

• explain how to request information we hold that has not been published.

The Guide is split into the following six sections

Availability and formats:

• Exempt information

• Copyright

• Charge

• Contact us

• The classes of information that we publish

Availability and formats

The information we publish through the model scheme is, wherever possible, available on our website. We offer alternative arrangements for people who do not want to, or cannot, access the information online or by inspection at our premises. For example, we can usually arrange to send information to you in paper copy (although there may be a charge for this). 

Exempt information

We will publish the information we hold that falls within the classes of information below. If a document contains information that is exempt under Scotland's freedom of information laws (for example sensitive personal information or a trade secret), we may remove or redact the information before publication but we will explain why.

Copyright

Where CalMac Ferries Ltd holds the copyright in its published information, the information may be copied or reproduced without formal permission, provided that:

• it is copied or reproduced accurately.

• it is not used in a misleading context, and

• the source of the material is identified.

Where CalMac Ferries Ltd does not hold the copyright in information we publish, we will make this clear.

Charges

This section explains when we may make a charge for our publications and how any charge will be calculated.

There is no charge to view information on our website or at our premises except where there is a statutory fee, for example, for access to registers.

We may charge for providing information to you e.g., photocopying and postage, but we will charge you no more than it actually costs us to do so. We will always tell you what the cost is before providing the information to you.

Our photocopying charge per sheet of paper is shown in the table below.

Information provided on CD-ROM will be charged at 50p per computer disc.

Postage costs will be recharged at the rate we paid to send the information to you. Our charge is for sending info by Royal Mail First Class.

When providing copies of pre-printed publications, we will charge no more than the cost per copy, pro rata, of the total print run.
 
We do not pass on any other costs to you in relation to our published information. 

Please note that this charging schedule does not apply to our commercial publications (see Class 8 below). These items are offered for sale through retail outlets such as book shops, academic journal websites or museum shops and their price reflects a 'market value' which may include the cost of production.

Contact us

You can contact us for assistance with any aspect of this publication scheme:

CalMac Ferries Ltd

Ferry Terminal

Gourock

PA19 1QP

Email: foi@calmac.co.uk

01475 650100

We will also advise you how to ask for information that we do not publish or how to complain if you are dissatisfied with any aspect of this publication scheme.
BSL users can contact us using the http://contactscotland-bsl.org/ service.  

The classes of information that we publish

We publish information that we hold within the following classes. Once information is published under a class we will continue to make it available for the current and previous two financial years.

Where information has been updated or superseded, only the current version will be available. If you would like to see previous versions, you are welcome to make a request to us for that information.

The classes are:

• Class 1: About the authority.

• Class 2: How we deliver our functions and services.

• Class 3: How the authority takes decisions and what it has decided.

• Class 4: How the authority spends and how it spends it.

• Class 5: How the authority manages its human, physical and information resources.

• Class 6: How the authority procures goods and services from external providers.

• Class 7: How our authority is performing.

• Class 8: Our commercial publications.

• Class 9: Our open data

Class 1: About CalMac Ferries LTD

Description of Class 1 information category Information Class 1 - About CalMac Ferries

Class description:

Information about CalMac Ferries Ltd, who we are, where to find us, how to contact us, how we are managed and our external relations.

This table provides the type of information and links on how to access it on the CalMac website Table showing What type and how to access information in Class 1

Class 2: How CalMac Ferries LTD delivers our functions and services

Description of the Class 2 information category Table describing Information Class 2 - About CalMac Ferries

Class description:

Information about our work, our strategy and policies for delivering functions and services and information for our service users.

This table provides the type of information and links on how to access it on the CalMac website Table showing what type and how to access information in Class 2.

Class 2: How CalMac Ferries LTD takes decisions and what it has decided

Description of the Class 3 information category Information Class 3 - About How CalMac Ferries Ltd makes decisions and what it has decided

Class description:

Information about the decisions we take, how we make decisions and how we involve others.

This table provides the type of information and links on how to access it on the CalMac website Table showing what type and how to access information in Class 3.

Class 4: How CalMac Ferriesspends and how it spends it

Description of Class 4 information category Table describing Information Class 4 -What CalMac Ferries Ltd spend and how it spends it

Class description:

Information about our strategy for, and management of, financial resources (in sufficient detail to explain how we plan to spend public money and what has actually been spent.

This table provides the type of information and links on how to access it on the CalMac website Table showing what type and how to access information in Class 4.

Class 5: How CalMac Ferries LTD manages its human, physical and information resources

Description of Class 5 information category Information Class 5 - How CalMac Ferries Ltd manages its human, physical and information resources

Class description:

Information about how we manage the human, physical and information resources CalMac Ferries.

This table provides the type of information and links on how to access it on the CalMac website Table showing what type and how to access information in Class 5.

Class 6: How CalMac Ferries LTD produces goods and services from external providers

Description of Class 1 information category Table describing what Information Class 6

Class description:

Information about how we procure goods and services, and our contracts with external providers.

This  table provides the type of information and links on how to access it on the CalMac website Table showing what type and how to access information in Class 6.

Class 7: How CalMac Ferries LTD dis performing

Description of the Class 7 information category Table describing Information Class 7

Class description:

Information about how CalMac Ferries Ltd performs as an organisation, and how well it delivers its functions and services.

This table provides the type of information and links on how to access it on the CalMac website Table showing what type and how to access information in Class 7.

Class 8: Our commercial publications

Description of the Class 8 information category Table describing the Information Class 8 category

Class description:

Information packaged and made available for sale on a commercial basis and sold at market value through a retail outlet e.g. bookshop, museum or research journal.

This table provides the type of information and links on how to access it on the CalMac website Table showing what type and how to access information in Class 8.

Class 9: Our open data

Class description:

Open data made available by the authority as described by the Scottish Government's Open Data Resource Pack and available under an open licence.

This guide was updated November 2019