Corporate Plan
Our Corporate Plan 2025–2031 sets out how we will deliver the first phase of the CHFS3 contract, which began in October 2025.
Our Corporate Plan
Caledonian MacBrayne is woven into the economic, cultural and social fabric of Scotland’s west coast island communities. For generations, our ferries have been a lifeline – connecting people, goods and opportunities.
This contract defines the standards we must meet providing ferry services that are reliable, safe, accessible, sustainable and integrated with other modes of transport. It also marks a fundamental shift to a public service model one that puts communities at the heart of how services are planned and delivered.
Our plan is fully aligned with key Scottish Government strategies, including the National Islands Plan and the National Transport Strategy, and reflects the ambitions of the Islands Connectivity Plan (ICP). This is more than a service specification – it is a commitment to deliver a ferry network that supports thriving communities and strengthens Scotland’s island economy.
Our vision is clear: to deliver a reliable ferry service that is sustainable, integrated, safe and accessible – one that actively supports the economic and cultural prosperity of the communities we serve.
We deliver a lifeline service every day. Our team is motivated to provide the best service for our customers and to find balance where we need to. Day in, day out, we will be present with our stakeholders and communities providing balance where we need to. Our way of working alongside and with communities creates the working relationship our customers, communities, islands and coasts need.
Eilidh Matheson
Port Manager
Our priorities
Our priorities mirror what is set out in Transport Scotland’s Islands Connectivity Plan (ICP), and in delivering all four we expect to provide ferry services all our customers can use with confidence.
We know there has been challenges with ferry services in recent years - and we know some of these will take time to resolve. But change is underway.
With five major new vessels due to join the fleet between late 2025 and early 2027, and seven new small vessels under construction and due to arrive between 2027 and 2029, around one third of our fleet will be renewed in approximately four years. This investment will strengthen reliability and resilience across the network.
It represents one of the most significant modernisation programmes in our history – designed to deliver a service that communities can trust for the long term.
These vessels will enter service alongside an ambitious programme of port and harbour upgrades, creating a stronger, more sustainable system for the future.
Alongside this, we are investing in integrated digital systems, improving accessibility for all customers, and committing to greater transparency so that progress is visible and trust is rebuilt.
Priorities
To keep progress visible, we publish an Annual Plan each year. This sets out the actions we are taking to deliver on our Corporate Plan and meet the commitments of the CHFS3 contract.
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