Delivery Plans

Our delivery plans sit alongside the annual plan and set out our commitment to excellence in service provision. They describe how we will meet the obligations of the CHFS3 contract and deliver on the ambitions of our corporate plan through day-to-day service delivery. 

Delivery plans

Each delivery plan is inspired by our long-term vision and strategic objectives. They focus on key areas such as service delivery, community engagement, continuous improvement, and environmental responsibility – ensuring that what we do is transparent, measurable, and aligned with the needs of the communities we serve. 

Together with the Opens in new windowcorporate and Opens in new windowannual plans, these documents create a clear thread from strategy to delivery, showing how we turn commitments into action.  

We will publish all delivery plans on this page in line with the timelines set out below. In line with our commitment to accessibility and transparency, we will also publish these plan in Gaelic and Easy Read version over the coming weeks.

 Below is a list of the plans, links and their anticipated publication dates.

Delivery plans coming soon
Delivery plan Due Date
Continuous improvement plan 1 November 2025
Published tariff scheme 1 November 2025
Smart and integrated ticketing plan 31 December 2025
Access and interchange plan 31 March 2026
Community benefits plan 31 March 2026
Community engagement strategy 31 March 2026
Customer service and accessibility plan 31 March 2026
Disruption management plan 31 March 2026
Environmental management plan 31 March 2026
Technology strategy 31 March 2026
Demand and capacity management plan 1 October 2026